Refund Policy
GrowMySite+ (monthly subscription)
You can cancel anytime via the customer billing portal. Cancellation stops future renewals; you keep access through the end of the paid period when canceled at period end. We do not generally prorate unused Growth Checks within a period. If a billing error or duplicate charge occurs, contact us and we will refund the incorrect charge.
Create My Recommended Content ($49–$99 per item, one-time)
Pricing depends on the deliverable: content optimizations, content plus an implementation spec, and complete standalone assets are priced differently, with a discount applied automatically when you purchase more than one deliverable together. If fulfillment fails and we cannot deliver usable assets after a reasonable retry, you are entitled to a refund of the purchase price or a free re-run at our discretion. Once content is delivered and accessible on your purchase page, refunds are handled case-by-case (for example clear quality failure on our side). We do not refund solely because search rankings did not change — recommendations and content are not performance guarantees.
Free Growth Check
The first complete Growth Check is free. If a Growth Check fails before completion, it does not consume your free allowance.
How to request a refund
Email support@growmysite.co with your account email and relevant Growth Check or purchase id. We process refunds through Stripe; timing depends on your payment provider.